Returns & Exchanges
We want you to be completely satisfied with your purchase, which is why we offer a generous 365-day return window for items in their original condition. For a full refund to your original payment method, please ensure items are returned within 28 days of receipt.
Return Process
- 1.Start Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
- 2.Choose a Method
Select your preferred return carrier and generate a QR code or print a prepaid shipping label for a flat rate fee of ÂŁ2.95.
- 3.Pack Your Items
Place the items in their original packaging, ensuring all tags are attached, and include the delivery note inside the parcel.
- 4.Drop Off and Track
Take your parcel to your chosen drop-off point and keep your proof of postage until your refund has been processed, typically within 14 days.